Privacy Policy

Tele-Products Ltd (trading as "First Stop Safety") is committed to protecting the privacy of its customers. This policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at contact@firststopsafety.co.uk

We comply with the EU General Data Protection Regulation (GDPR).
We DO NOT under ANY circumstances share or disclose your data with others.
We also ensure your data is secure.

This policy is regularly reviewed. Please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.

If you have any questions regarding this Policy or our privacy practices you can contact us by the folloing methods:

Email us at contact@firststopsafety.co.uk
Call us on 01904 791050.
Writing to us at Freepost RRRA-SAKX-AEYU, First Stop Safety, 11 Glaisdale Road, Northminster Business Park, York YO26 6QT.

Who are we?

First Stop Safety is a trading name of Tele-Products Limited. We supply everything you need for Portable Appliance Testing or PAT Testing as it is commonly known. We help companies save money by PAT testing in-house or generate an income by PAT testing for others. Our registered address is First Stop Safety, 11 Glaisdale Road, Northminster Business Park, York YO26 6QT. Registered in England No 2295985 VAT No GB 500 8077 79

How do we collect information from you?

We obtain information about you when you make a purchase via our website and when you contact us via telephone and email as part of the sales process. You always have full control over what you receive.

What type of information is collected from you?

The personal information we collect includes your first name, second name. postal address, email address, IP address, and information regarding what pages are accessed and when. We do not hold any payment information.

We will only use your information to:

Process orders that you have submitted.
To enable us to send service reminders for your test equipment.
Notify you of changes to our services.
Notification of product recalls and product software updates
Send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example Invoices). We will hold your personal information on our systems for as long as is necessary for the relevant activity. You can have your data removed at any time.

Where is your Personal Data stored

All data is stored securely on UK based servers

Who has access to your information?

We will NOT sell or rent your information to third parties.
We will NOT share your information with third parties for marketing purposes.
We treat your personal data as CONFIDENTIAL at all times

Our staff have access to personal data purely to enable the fulfillment of orders placed and to provide excellent customer service. This access is controlled on a need to know basis by granting access via secure logins for staff that need this access.

When you are using our website to order products the payment is handled by secure online pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We do not store any payment or credit card transactions.

Online Shopping

When you create a shopping account while ordering online you will be given the option to receive calibration service reminders and occasional product information from First Stop Safety by post, e-mail or telephone, this may include occasional promotions or special offers which we feel may be of interest to you

Your communications choices

You have a choice about whether or not you wish to receive information from us. If you decide at a later date that you do not want to receive communications from us regarding annual servicing and calibration of your test equipment, then you can select your choices by ticking the relevant boxes situated on the communications preferences page in the 'My Account' section of our website. Alternatively, these choices are easily amended by calling us on 01904 791050 or emailing us at contact@firststopsafety.co.uk

How you can access and update your information

You have the right to ask for a copy of the information First Stop Safety hold about you (Subject Access Request). Contact us by using one of the following methods.

Email us at contact@firststopsafety.co.uk
Call us on 01904 791050.
Writing to us at Freepost RRRA-SAKX-AEYU, First Stop Safety, 11 Glaisdale Road, Northminster Business Park, York YO26 6QT.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. We do not store payment information. Sensitive information (such as credit or debit card details) is handled by a secure third party payment gateway run by Barclaycard. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. E.g. Your test equipment being due annual calibration. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the First Stop Safety website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

This privacy policy applies only to our website. We encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2018.